Need to increase your
Carol’s work with us was always top notch. I always felt comfortable allowing her to speak to senior management. Her ideas were always exactly what we needed, even when we didn’t know at first what we needed. I would work with Carol again in a heartbeat.
Carol is a true incentive professional, we have collaborated on global project proposals and are both members of the IMA and SITE two professional associations in the incentive field. Carol is a forward thinker and has developed cutting edge technology that adds value to her clients. Keep Winning Carol.
Thanks!! There is an internal memo regarding the service of your business and how great you have treated us. I was happy to reinforce the memo to fellow colleagues. Thanks for your assistance, Richard.
…I wanted to thank you for your patience, time and of course, Tim Horton’s coupons at Christmas. I enjoyed working with you and your wonderful staff. …I was worried when Lynn left on mat leave. I couldn’t picture you finding a replacement that was as capable, as outgoing and as dedicated as her. But, you found Arlene, who is a real treasure. She has just been so wonderful, fun and just a delight to work with. Beverley.
Norma Jean Knollenberg
Carol Wain is a very organized, detail oriented executive with a keen sense of customer service for her clients. She is very knowledgeable about the many facets of the incentive marketplace. Carol is also a great humanitarian. Norma Jean Knollenberg.
ABOUT MARQUEE INCENTIVES
“If you want a great Customer Experience your Employee Experience must be greater” ~ Carol Wain
Your employees don’t give you their all and many are doing just enough to keep themselves employed. Did you know 70% of employees are disengaged and __% are looking for a new job? Your employees are push back when you create a new initiative. Did you know 70% of initiatives fail? Improve your employee experience – communicate better, hire better, train better, support better, remove barriers, seek input, recognize and reward more, and give more challenges and opportunities to excel and grow – and your customer experience and profit will improve too.
Your customers demand more than ever before and they have the power of the internet at their fingertips which they use before making a purchase. Did you know that __% of the sales cycle is complete before prospects connect with you? Marketing is now in the hands of customers too. Customers share experiences, opinions, photos, videos, deals and promotions. Did you know ____ % of customers prefer the advice of strangers to your marketing messages? Customer loyalty is dead – or is it? Improve your customer experience to differentiate your business and profit.
One of the best ways to grow your business is through strategic alliances or joint ventures (JV) – provided the partnership is well-aligned. Did you know 70% of initiatives fail? A JV can take many forms – from the creation of a company to create and promote a new product to a marketing arrangement or a reseller agreement. It seems like every growth business is looking for strategic partners and herein lies the problem — too many people selling too many products. Effort, training and mind-share are diluted. Be strategic when you add partners and ensure alignment to improve your profit.
“The secret to attracting and retaining great people is to have a strong vision, purpose, core values and personality which are communicated often and used to guide decisions every day.” ~ Carol Wain
IS THIS YOU?
You are a business leader with the responsibility and authority to improve your business performance and you are looking for assistance to:
ADD A ZERO
You are in growth mode. Your goal is to grow your business by 10x or more. You know how tricky it is to add exponentially to your business – leadership, employees, customers, resources, infrastructure, finances, policies, processes all need to be in alignment so the growth is as painless as possible.
STOP THE BLEED
You are experiencing a bit of a blip – sales are down, profit is being eroded, employees are unhappy, customers are leaving, competition has come on strong or there is a disruption in your industry. You need to do something quickly to get back on track.
FIND A WAY
Your business has taken quite a hit. The little blip turned into a big problem because the decisions you made and actions you took weren’t enough to turn things around. Your business may not be around in a year or so without drastic and decisive action. You’re not yet at the stage where your lenders put you in workout but you are heading there and you are determined to turn things around now.
“Your Brand is Your Customer Experience” ~ Carol Wain
HOW WE HELP
CUSTOMER EXPERIENCE ANALYSIS
CUSTOMER EXPERIENCE IMPROVEMENT PLAN
EMPLOYEE EXPERIENCE ANALYSIS
EMPLOYEE ENGAGEMENT AND REWARD PLAN
STRATEGIC PARTNER ANALYSIS
STRATEGIC PARTNER ENGAGEMENT AND INCENTIVE PLAN
MARKETING PLANS AND TOOLS
INCENTIVE, LOYALTY AND RECOGNITION REWARDS
“The only true differentiator between competitors is the experience they provide” ~ Carol Wain
We specialize in incentive group travel for groups up to 100 people.
Choose between hotel, cruise and/or airline certificates to make budgeting easier or create parameters and let us create a customized trip for them.
Brand Name Merchandise
You offer them the ability to define the reward that they want. You work with them to set goals and targets to meet so they can get what they really want. One sales person wanted a lease on a sports car, another wanted his child’s boarding school tuition to be his reward. With concierge rewards you tap into the desire of your people with a truly customized, personalized and unique reward.
The Reinvention Show (http://TheReinventionShow.com) is the one and only show that inspires, educates and entertains you on your journey to reinvention. In this week’s show Carol Wain, host, collaborates with The Reinvention Show Resident Expert, Stephen Hobbs and special guest Marc Levine to talk about Leadership Reinvention. Leadership Reinvention …. Watch the show to find […]
CAROL WAIN HAS BEEN FEATURED IN…