Need to increase your

Customer Engagement

Employee Engagement

and/or

Sales

Alhassan-c

Alhassan Elbarasse

Carol’s work with us was always top notch. I always felt comfortable allowing her to speak to senior management. Her ideas were always exactly what we needed, even when we didn’t know at first what we needed. I would work with Carol again in a heartbeat.

david

David Sand

Carol is a true incentive professional, we have collaborated on global project proposals and are both members of the IMA and SITE two professional associations in the incentive field. Carol is a forward thinker and has developed cutting edge technology that adds value to her clients. Keep Winning Carol.

Richard-min

Richard

Thanks!! There is an internal memo regarding the service of your business and how great you have treated us. I was happy to reinforce the memo to fellow colleagues. Thanks for your assistance, Richard.

beverly-min

Beverley

…I wanted to thank you for your patience, time and of course, Tim Horton’s coupons at Christmas. I enjoyed working with you and your wonderful staff. …I was worried when Lynn left on mat leave. I couldn’t picture you finding a replacement that was as capable, as outgoing and as dedicated as her. But, you found Arlene, who is a real treasure. She has just been so wonderful, fun and just a delight to work with. Beverley.

norma-min

Norma Jean Knollenberg

Carol Wain is a very organized, detail oriented executive with a keen sense of customer service for her clients. She is very knowledgeable about the many facets of the incentive marketplace. Carol is also a great humanitarian. Norma Jean Knollenberg.

“The 5 New Ps to Marketing are People, Passion, Personality, Purpose and Platform” ~ Carol Wain

ABOUT MARQUEE INCENTIVES

We are Marquee Incentives – a full-service incentive company lead by Entrepreneur of the Year, Carol Wain. We are specialists in people performance, customer experience, employee experience, strategic partners, incentives, recognition and loyalty.

READ MORE

“If you want a great Customer Experience your Employee Experience must be greater” ~ Carol Wain

Employees

Your employees don’t give you their all and many are doing just enough to keep themselves employed. Did you know 70% of employees are disengaged and __% are looking for a new job? Your employees are push back when you create a new initiative. Did you know 70% of initiatives fail? Improve your employee experience – communicate better, hire better, train better, support better, remove barriers, seek input, recognize and reward more, and give more challenges and opportunities to excel and grow – and your customer experience and profit will improve too.

Customers

Your customers demand more than ever before and they have the power of the internet at their fingertips which they use before making a purchase. Did you know that __% of the sales cycle is complete before prospects connect with you? Marketing is now in the hands of customers too. Customers share experiences, opinions, photos, videos, deals and promotions. Did you know ____ % of customers prefer the advice of strangers to your marketing messages? Customer loyalty is dead – or is it? Improve your customer experience to differentiate your business and profit.

Strategic Partners

One of the best ways to grow your business is through strategic alliances or joint ventures (JV) – provided the partnership is well-aligned. Did you know 70% of initiatives fail? A JV can take many forms – from the creation of a company to create and promote a new product to a marketing arrangement or a reseller agreement. It seems like every growth business is looking for strategic partners and herein lies the problem — too many people selling too many products. Effort, training and mind-share are diluted. Be strategic when you add partners and ensure alignment to improve your profit.

“The secret to attracting and retaining great people is to have a strong vision, purpose, core values and personality which are communicated often and used to guide decisions every day.” ~ Carol Wain

IS THIS YOU?

You are a business leader with the responsibility and authority to improve your business performance and you are looking for assistance to:

ADD A ZERO

You are in growth mode. Your goal is to grow your business by 10x or more. You know how tricky it is to add exponentially to your business – leadership, employees, customers, resources, infrastructure, finances, policies, processes all need to be in alignment so the growth is as painless as possible.

STOP THE BLEED

You are experiencing a bit of a blip – sales are down, profit is being eroded, employees are unhappy, customers are leaving, competition has come on strong or there is a disruption in your industry. You need to do something quickly to get back on track.

FIND A WAY

Your business has taken quite a hit. The little blip turned into a big problem because the decisions you made and actions you took weren’t enough to turn things around. Your business may not be around in a year or so without drastic and decisive action. You’re not yet at the stage where your lenders put you in workout but you are heading there and you are determined to turn things around now.

“Your Brand is Your Customer Experience” ~ Carol Wain

HOW WE HELP

CUSTOMER EXPERIENCE ANALYSIS
We check you out as if we were a customer. We test your employees in person, on the phone, by email and on social media. We navigate your website. We check out your competition. We look for red flags why we shouldn’t do business with you and reasons why we should.
CUSTOMER EXPERIENCE IMPROVEMENT PLAN
After doing a customer experience analysis to understand where you are now – your “here” and where you want to be – your “there” – we work with you to improve your customer experience. We look at how you can improve the moments of truth throughout the customer journey. We help you find ways to add more value and reduce friction. Depending on your need, we can create and implement a voice of customer program, a customer loyalty program, customer appreciation events and we can train your team. We establish Key Performance Indicators (KPIs) and we monitor them, readjusting along the way.
EMPLOYEE EXPERIENCE ANALYSIS
We find out what it’s like to be your employee – from casual discussions with front-line workers while posing as a customer to using a proprietary culture analysis you will know what your employees really think about their role in your business, their supervisor’s skills and what they need to do a better job.
EMPLOYEE ENGAGEMENT AND REWARD PLAN
After doing an Employee Experience Analysis to understand where you are now – your “here” and where you want to be – your “there” – we work with you to improve your employee experience. We help you to identify policies, procedures, systems and people which hinder the ability to do great work. We help you to find areas of change to inspire your employees to give you more discretionary effort more often. Depending on your need, we can create an employee recognition and rewards program, safety recognition and reward program, innovation and efficiency recognition and reward program, and/or attendance recognition and reward program. We can also provide leadership training, employee appreciation events and incentive programs.
STRATEGIC PARTNER ANALYSIS
We check you out as if we are interested in become a strategic partner. What is your reputation like? What value do you provide? Where are you positioned? Who do you align yourself with? How attractive are you? Then we look at who you are already aligned with. Who are your A-list, B-list and F-list partners (your profitable and valuable partners, your less profitable or less valuable partners and your unprofitable, difficult or underperforming partners.) We help you identify strategic partners who could become A-list partners.
STRATEGIC PARTNER ENGAGEMENT AND INCENTIVE PLAN
After doing a Strategic Partner Analysis to understand where you are now – your “here” and where you want to be – your “there” – we work with you to create more valuable and profitable strategic partnerships. We look for ways to better the relationship you have with your partners, add more value to them and to show you how to become an invaluable partner by helping your partners achieve success. Depending on your need, we can broker joint venture deals for you to add strategic partners, create and administer sales incentive programs, create strategic partner appreciation events and/or work with you to gain more mind-share and heart-share (engagement) with all your strategic partners.
MARKETING PLANS AND TOOLS
Two statements that help you understand how people impact your profit are: “Customer Experience is in every business decision” and “Every touch point a customer has with your business – indirectly and directly – is marketing.” Your employees are delivering a customer experience with each decision they make and so are you. When your brand promise and marketing messages are not in alignment with your customer experience, customers complain and they leave you. Our sister, Marquee Marketing helps travel, tourism and hospitality businesses to align their marketing with their customer experience and to use effective marketing tools to share their story. If your marketing needs a tweak or an overhaul – even if you are not in travel, tourism or hospitality – we can arrange to have the marketing specialists help you.
INCENTIVE, LOYALTY AND RECOGNITION REWARDS
Incentive programs, loyalty programs and recognition programs can be excellent tools to help you take your business to the next level. They can provide an extra boost to “Add a Zero”, “Stop the Bleed”, or “Find a Way” by tapping into the potential of people and their discretionary effort. They work because they give the audience a reason to do what you’d like them to do – there is recognition for effort and a reward for doing what you want them to do. At Marquee Incentives we want your vision and purpose to come to life. We want you to achieve your goals and make a difference in the lives of those who support you. We want you to be profitable. We want you to be around in 5, 10 or 50 years from now. We want your customers to love you. We want your employees to come to work excited about their role and how they can achieve their own success. We want your strategic partners to be highly profitable because of their alliance with you. To do all of this, we help you to understand where you are, where you want to be and how incentive, recognition and loyalty programs can help. Rewards are an important part of those programs – everyone wants to know “What can I get if I do that?” We make sure the rewards they can get are desirable. Our rewards include group travel rewards, appreciation events, individual travel rewards, brand name merchandise, experiential rewards, digital rewards, gift cards and concierge rewards around the world. From music downloads to a once-in-a-lifetime trip we have you covered.

“The only true differentiator between competitors is the experience they provide” ~ Carol Wain

REWARDS

Group Travel

Group Travel

Inspire your team and reward their commitment to your goals by offering one of the best rewards – the experience of a lifetime. Group travel offers your high performers the gift of exclusive events, activities and access that they could not or would not organize themselves. It permits people to get together socially, to share ideas and best practices while also helping to foster relationships. It also gives your most valuable people something that they desperately need – time to relax, rejuvenate and prepare themselves for another year of top performance.

We specialize in incentive group travel for groups up to 100 people.

Individual Travel

Individual Travel

When it doesn’t make sense to travel as a group due to operational requirements or the demographics of your audience, give the reward of a trip. Your valuable high-achievers will love going to a destination of their choosing, with the people they want to travel with, when they want to travel. Add additional experiences with custom itineraries and exclusive tours to create memories and to build even more emotional attachment to your business.

Choose between hotel, cruise and/or airline certificates to make budgeting easier or create parameters and let us create a customized trip for them.

Experiential Rewards

Experiential Rewards

Stop for a moment, close your eyes and imagine crossing off your bucket list items. It’s a special feeling isn’t it? That’s what experiential rewards are all about – enabling people to take that hot air balloon ride, or swimming with sharks, or driving a NASCAR. And for those who prefer to keep their adrenalin in check, taking a specialized cooking class, enjoying dinner on a sunset cruise or taking the little ones to a theme park will help to show your appreciation and gratitude for their commitment to your goals.

Brand Name Merchandise

Brand Name Merchandise

When your audience prefers to collect treasures to experiences, brand name electronics, sporting goods, watches, jewelry, luggage, hand bags, clothing, appliances, housewares, clocks and even food – like steaks will give them something to show off to their friends and family. With merchandise ranging from $50 to $10,000 we have items that fit every budget and we’ll help you to create your own customized offering to suit your most valuable people.

Gift Cards

Gift Cards

When your audience prefers to do their own shopping or shipping internationally is an issue, gift cards are a great choice. They are easy to distribute and easy to spend – online or offline. Gift cards need to be used wisely though, otherwise they will be seen as a form of compensation. Allow us to help you decide if gift cards are right for your audience and your business.

Digital Rewards

Digital Rewards

Sometimes your budget and your audience requires a smaller token of appreciation and/or ease of delivery and digital rewards do just that. Permit someone to be recognized and rewarded immediately. From music downloads to digital books there is no shipping and no waiting which is gratifying to those who expect things now.

Concierge Rewards

Concierge Rewards

What do you do when your most valuable people have everything they want because they can buy it themselves or they’ve already earned it? How do you keep your channel partners, sales team, employees and/or high-value customers inspired to work towards your goals and their goals, when they have extensive experience with incentive and recognition programs?

You offer them the ability to define the reward that they want. You work with them to set goals and targets to meet so they can get what they really want. One sales person wanted a lease on a sports car, another wanted his child’s boarding school tuition to be his reward. With concierge rewards you tap into the desire of your people with a truly customized, personalized and unique reward.

Appreciation Events

Appreciation Events

Show your most valuable people how much you appreciate them with an event intended to tap into their emotions. Wow them with an exclusive event designed specifically for them. We create events that people remember. From award ceremonies to networking events, sit down meals to sporting events we will produce an event that wows.

BLOG

Leadership Reinvention

The Reinvention Show (http://TheReinventionShow.com) is the one and only show that inspires, educates and entertains you on your journey to reinvention.  In this week’s show Carol Wain, host, collaborates with The Reinvention Show Resident Expert, Stephen Hobbs and special guest Marc Levine  to talk about Leadership Reinvention. Leadership Reinvention …. Watch the show to find […]

The post Leadership Reinvention appeared first on The Reinvention Show.

CAROL WAIN HAS BEEN FEATURED IN…

featured-logos2-m