We pride ourselves on our customer-centric approach to business.  As a result, we receive wonderful notes of appreciation like these:

“Carol, well, the last day has arrived, my office is empty….. Anyway, I wanted to thank you for your patience, time and of course, Tim Horton’s coupons at Christmas.  I enjoyed working with you and your wonderful staff.  As I told Arlene the other day, I was worried when Lynn left on mat leave.  I couldn’t picture you finding a replacement that was as capable, as outgoing and as dedicated as her.  But, you found Arlene, who is a real treasure.  She has just been so wonderful, fun and just a delight to work with.    I wish you and Incentive Depot success and perhaps, if I’m in your neck of the woods, will drop by to meet these wonderful ladies. Beverley”

“Thanks!! There is an internal memo regarding the service of your business and how great you have treated us. I was happy to reinforce the memo to fellow colleagues. Thanks for your assistance, Richard”

“Ms. Wain, I would like to tell you that I received fantastic service from Susan during my reward redemption process. Susan always responded to my e-mails promptly, courteously and with the requested information. On a couple of occasions, she proactively contacted me to see where I was in my decision making process.  Thank you and thank her. Cindy”

“I have worked with Incentive Depot since we implemented our service recognition program with them in January 2003.  The team we work with, Carol Wain and Lynn Truby, are always responsive to our needs and our employees’ needs.  Lynn responds personally to our employee’s questions and they really seem to appreciate that.  The selection of rewards they have to choose from are extensive and cater to all different interests.  In fact, we are currently discussing options to expand our program to some of our non-US practices.  We would recommend them if you are looking for a service recognition administrator,”  Swati

“All I have time for now is – THANK YOU, THANK YOU, THANK YOU.” Beverley

“Lynn, You are plain AWESOME. I would love to have the Waterford Crystal Lismore ships decanter. Also, Lynn is there anyway I can send a note to your supervisor for the wonderful and extra length you have gone to make sure that I get the perfect thing that I have wanted. I will really would like to send a note to someone for this. Thank you so much. Please go ahead and order for me the ships decanter.  Thanks Racy”

“I very much appreciate the extra effort Lynn put in to finding an alternate reward for me. When my first choice was unavailable, instead of directing me back to the catalog, Lynn went the extra mile by contact the vendors to find a numerous alternatives to suit my preference. The whole experience was top notch and above any expectations. A big thanks to Lynn. Mary”

“Hello Lynn, Hey, that’s great news!! I can soon re-live the moments of being a kid with a walkie-talkie again. Thanks again for your excellent and efficient customer service!!!  Don”

“Lynn, thanks so much for your help in securing this reward.  I am confirming immediately that I would like the Canon S50 for my 15 year service level reward.  Thanks again.  Joy”

 “It was a pleasure working with you and Carol as well.  Best wishes and much success in the future. Best Regards, Rob”

"Again, thanks, and it has been a pleasure working with all of you.” Beverley

“Fabulous.  This is so helpful.  We appreciate your partnership.” Theresa

“Thanks so much for your efforts on this one Lynn, greatly appreciate it!”  Laura

“Thanks for being so helpful.” Amanda

“Thank You, Arlene,  I appreciate the update. You have been quick and responsive considering other customer service departments. Although the item was not in stock, I appreciate the honest response.  Please feel free to forward this to your manager. Sincerely, Richard”

“Arlene, thanks, I just ordered it.  Thanks for your prompt replies and action to get a gift that I would like to have.  I appreciate it. Regards, Bob”

“Arlene, I did receive my Service Award (Ring) and it is BEAUTIFUL!  Thanks very much for all your assistance.  Today is my first day back to work and I’m wearing it!” Teen

“Hi Arlene, YES!! I have received my camcorder yesterday. All the credit goes to you. Thanks.” Suman

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